Warranty Policy

At Generator Shop, we stand behind the products we sell. This page explains our Return to Base warranty coverage, warranty periods, and how to make a claim.

Return to Base means the product must be returned to our workshop (or an authorised service agent if approved by Generator Shop) for assessment and repair. Any alternative arrangements must be authorised by Generator Shop on a case-by-case basis.

Warranty coverage starts from the date of purchase and applies for the period shown below or the hour limit, whichever occurs first.

Petrol & High-Speed Diesel Generators

• Commercial / Trade use: 12 months (or 1000 hours)
• Domestic use: 24 months (or 1000 hours)

1500RPM Diesel Generators

• Commercial / Trade use: 12 months (or 1000 hours) only

Power Products (all items in our Power Products range)

This covers everything listed under Power Products on our website, including (but not limited to) Chippers, Log Splitters, Engines, and Vibrating Compactors.

• Commercial / Trade use: 12 months (or 1000 hours)
• Domestic use: 24 months (or 1000 hours)

Gen2 Lithium Batteries

• Commercial warranty: 10 years

If a specific product listing states a different warranty period, the product listing warranty applies.

• Domestic use: personal/home use as long as the invoice is made out to an individual person, not a business or entity. (including home backup and recreational use).
• Commercial / Trade use: I business name is used on the invoice, this is regarded as Commercial, and includes any business use, worksite use, hire/rental use, or income-generating use.

If usage is unclear, we may ask for additional information to confirm the correct warranty category.

1. Contact us first with:

• Proof of purchase (invoice)
• Product model (and hours, if applicable)
• Description of the fault (photos/video helpful)

This warranty covers defects in materials and workmanship under normal use, during the warranty period, including parts and labour for approved warranty repairs.

Warranty does not cover (examples):

• Normal wear and tear / consumables (filters, spark plugs, belts, pull cords, etc.)
• Misuse, abuse, accidents, incorrect installation, incorrect wiring, or operation outside specifications
• Water/dust ingress, corrosion, vermin damage, or environmental damage
• Fuel-related issues (stale/contaminated fuel, incorrect fuel/oil, etc.)
• Lack of maintenance or failure to follow the owner’s manual/service schedule
• Unauthorised modifications or repairs

To keep warranty coverage valid:

• • Follow the manufacturer’s operating instructions and service schedule
  • Use correct fuel/oil and maintain correct oil levels and oil changes.
  • Keep maintenance records where applicable (especially commercial/trade use and higher-hour operation)

For consumer purchases, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. For business purchases, the Act may not apply.

Generator Shop Limited
3/17 Airpark Drive, Māngere, Auckland 2022, New Zealand
Phone: 09 216 7000